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Information according to Art. 13 GDPR

We will use your invoice data to create an invoice that complies with the legal requirements. The information marked with * is mandatory. If you do not provide us with this information, we cannot process your order. Data fields not marked with an asterisk (*) are voluntary.

Where necessary the data we have received from you will be passed on to our payment provider and postal service to process and dispatch your order. Apart from this, we do not pass on your personal data to third parties. Your data will be stored for the statutory retention period of 7 years (§ 132 BAO).

Provided the legal requirements are met, you have the following rights according to the GDPR: the right to information, correction, deletion, restriction of processing, data portability, objection to processing. You have the right to complain to the following supervisory authority if you believe that the processing of your personal data is not lawful. Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna, e-mail: dsb@dsb.gv.at

Contact details of the data protection officer: datenschutz@wifo.ac.at

We accept the following methods of payment: credit card payment, wire transfer, e-Banking (AT, DE).
  

Information according to FAGG (Distance and Offshore Business Act)

As a consumer you have the right to cancel and return your order for any reason and without a justification, within 14 days of receiving the purchase.

To exercise your right of withdrawal, you must inform us by means of a clear statement (for example, a letter sent by mail, fax or e-mail) of your decision to withdraw. For this purpose, please use the following contact details:

Austrian Institute of Economic Research
Arsenal, Objekt 20
1030 Vienna
Telephone: +43 1 798 26 01 - 214
Fax: +43 1 798 93 86
E-mail: publikationen@wifo.ac.at

In order to comply with the cancellation period, it is sufficient that you send the notification of withdrawal before the expiry of the cancellation period. The goods must be returned to the above address within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline. The goods must be returned to us in the original packaging. The cost of returning the goods shall be borne by the customer.

Consumers have the option of submitting complaints to the EU's online dispute resolution platform: https://ec.europa.eu/odr. You can also submit your complaint directly to us at the following email address: publikationen@wifo.ac.at